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install on new computer but stuck in download page

jerryhsieh

Hi all,

My old windows 10 computer is dying, I tried to backup quicken file and move to another computer, however, when installed quicken and login, it successfully restore the file on my local new computer

However, it then shown the download for windows screen. I tried to close the program and re-login again, still the same.

Even tried to download and re-install again, still no luck, please help...

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thecreator

Hi @jerryhsieh ,

See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Did you install the Quicken Installer from your Quicken Account at https://www.quicken.com/ My Account and are you using a Router?

Your old Windows 10 Computer is dying. How?
How are you moving the Manual Backup File?

Include infrmation from the link and example of what is needed when commenting back.

jerryhsieh

>> Did you install the Quicken Installer from your Quicken Account at https://www.quicken.com/ My Account and are you using a Router?

yes, download from quicken account

>> Your old Windows 10 Computer is dying. How?
It can not charge

>> How are you moving the Manual Backup File?
by usb drive

thecreator

Hi @jerryhsieh ,

>>> Your old Windows 10 Computer is dying. How?
It can not charge

First, did you check the Wall Outlet, where the Laptop is plugged into? Depending on how old the Laptop is, the Laptop Cord could be bad. The Battery Pack may need to be replaced.
Far cheaper than a New Laptop.

Is your Quicken User ID, migrated from a previous Intuit.com User ID?

What is your Edition of Quicken, that you did not include? From the link I posted.

jerryhsieh

1. Thanks for your suggestion, I have new computer.

2. yes, it was migrated

3. Quicken Deluxe for Windows

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

jerryhsieh

quicken data file in local disk under user 's folder

Greg_the_Geek

Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

jerryhsieh

data file is under user's local directory like c:\users\jerry\finance

jerryhsieh

For those who has similar issue, please check Windows version.

Mine is Traditional Chinese Version, when I change it to English version, this issue gone.