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Quicken crashing again with regularity.

solostormsolostorm Member ✭✭
in Errors and Troubleshooting (Windows)
New installation. New PC. Validated Quicken file.

Still the darn thing isn't stable. Crashes frequently. Apparently only uses one core of multi-threaded CPU. Underlying architecture needs a major update....
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Answers

  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file on the hard drive? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    And if all of the above doesn't work, due to the frequent crashes your Quicken data file may be beyond the repair capabilities built into Quicken and will have to be replaced with a fresh file, starting from scratch.
  • solostormsolostorm Member ✭✭
    @Greg_the_Geek - Path is C:\Quicken Data File\Quicken-Data

    Not using Windows Defender, One Drive, or Google Back up. Dropbox is installed but not launched.
  • solostormsolostorm Member ✭✭
    @UKR -

    Rebooted multiple times. Version R27.28 Build 27.7.27.28 I've been through the steps in "Troubleshooting 101". File has been validated and is fine.

    Rebuilding a datafile that is nearly 1/2 gigabytes and has irreplaceable data - is not an option. This is a Quicken programing issue.
  • UKRUKR SuperUser ✭✭✭✭✭
    solostorm said:
    @UKR -
    ...
    Rebuilding a datafile that is nearly 1/2 gigabytes and has irreplaceable data - is not an option. This is a Quicken programing issue.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.



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