Error: "It looks like you have not synced your accounts yet"

Billy

When I logon to the web/cloud (app.quicken.com), I invariably get the message "It looks like you have not synced your accounts yet" and of course I have synced numerous times and yet I keep getting that message.
Version: Quicken Premier 2020 (Windows 10 pro 64-bit)

Quicken Francisco

Hello @Billy 

Thank you for reaching out on the community and telling us about your issue. That is odd that you're not getting it to sync. I would double check to make sure it's the correct file in the mobile app. You can check by clicking the 3 lines in the top left and right under your email it should be listed the mobile files name.

Another thing we can do is to try resetting the data. You can do so by following the steps below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

When you get a chance try that out and see if you're able show. Let us know how it goes!

Thanks,

Quicken Francisco

Quicken Francisco

Hello @Billy 

Thank you for reaching out on the community and telling us about your issue. That is odd that you're not getting it to sync. I would double check to make sure it's the correct file in the mobile app. You can check by clicking the 3 lines in the top left and right under your email it should be listed the mobile files name.

Another thing we can do is to try resetting the data. You can do so by following the steps below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

When you get a chance try that out and see if you're able show. Let us know how it goes!

Thanks,

Quicken Francisco