OL-295-A bank problem or Quicken problem?

ashattuck

I've only had this problem for 2 weeks, but it is getting very frustrating. The message I get from Quicken is that my "transaction was rejected because your financial institution's server is not accepting requests at this time". I called them and they were very certain it was not their problem and to talk to Quicken. I have the latest update from Quicken, the latest version of Microsoft Edge, all windows updates are up to date. This the only bank I have this issue with.

ashattuck

I went to my bank today and someone actually admitted that it was their problem and they are working on it. So it is not a quicken error.

studpup

If it's been going on for two weeks, consider engaging support https://www.quicken.com/support . A quick search shows an ongoing issue with fifth third, which quicken appears to be working with them to resolve. I can only assume you've tried to reset or reactivating the connection? What bank/financial institution is it?

Frankx

Hi @ashattuck,

Sorry to hear you are having connectivity issues with your bank.  If you haven't already, I suggest that you review the information contained in this Quicken Guidance - LINK

Can you also tell us the name of the bank, so that we can potentially provide additional information?

Thanks.

Frankx

ashattuck

I live in Rochester, NY, it is a local bank, Canandaigua National Bank. I have rebooted, restarted, and reactivated everything possible. I'll check out that Quicken guidance link.

studpup

20200723 19:39:24: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini

20200723 19:39:24: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini

20200723 19:39:24: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0

20200723 19:39:24: QFN: Beginning send to https://cnbank.secureonlinebanking.com/3200_directconnect/ofx.ashx

20200723 19:39:24: ***QFN kQFFinished: returns 67305876

20200723 19:39:24: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.

20200723 19:39:24: QFN: End send to https://cnbank.secureonlinebanking.com/3200_directconnect/ofx.ashx, netstatus 15

studpup

I would contact support at this point to help resolve. Also, you could deactivate, activate but do advanced setup, next, and choose Express Web Connect. That may get an alternate connection until the direct connect works again.You risk getting duplicates the first time so may need to delete many redundant downloaded transactions. 

ashattuck

I went to my bank today and someone actually admitted that it was their problem and they are working on it. So it is not a quicken error.