OL-295-A bank problem or Quicken problem?

I've only had this problem for 2 weeks, but it is getting very frustrating. The message I get from Quicken is that my "transaction was rejected because your financial institution's server is not accepting requests at this time". I called them and they were very certain it was not their problem and to talk to Quicken. I have the latest update from Quicken, the latest version of Microsoft Edge, all windows updates are up to date. This the only bank I have this issue with.

Best Answer

  • ashattuck
    ashattuck Member
    Accepted Answer
    I went to my bank today and someone actually admitted that it was their problem and they are working on it. So it is not a quicken error.

Answers

  • Studpup
    Studpup Windows Beta Beta
    If it's been going on for two weeks, consider engaging support https://www.quicken.com/support . A quick search shows an ongoing issue with fifth third, which quicken appears to be working with them to resolve. I can only assume you've tried to reset or reactivating the connection? What bank/financial institution is it?
    I'm not a quicken employee, just trying to be a helpful pup!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @ashattuck,

    Sorry to hear you are having connectivity issues with your bank.  If you haven't already, I suggest that you review the information contained in this Quicken Guidance - LINK

    Can you also tell us the name of the bank, so that we can potentially provide additional information?

    Thanks.

    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • ashattuck
    ashattuck Member
    I live in Rochester, NY, it is a local bank, Canandaigua National Bank. I have rebooted, restarted, and reactivated everything possible. I'll check out that Quicken guidance link.
  • Studpup
    Studpup Windows Beta Beta
    20200723 19:39:24: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20200723 19:39:24: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20200723 19:39:24: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0
    20200723 19:39:24: ***QFN kQFFinished: returns 67305876
    20200723 19:39:24: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
    20200723 19:39:24: QFN: End send to https://cnbank.secureonlinebanking.com/3200_directconnect/ofx.ashx, netstatus 15
    I'm not a quicken employee, just trying to be a helpful pup!
  • Studpup
    Studpup Windows Beta Beta
    I would contact support at this point to help resolve. Also, you could deactivate, activate but do advanced setup, next, and choose Express Web Connect. That may get an alternate connection until the direct connect works again.You risk getting duplicates the first time so may need to delete many redundant downloaded transactions. 
    I'm not a quicken employee, just trying to be a helpful pup!
  • ashattuck
    ashattuck Member
    Accepted Answer
    I went to my bank today and someone actually admitted that it was their problem and they are working on it. So it is not a quicken error.
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