Item not synced/does not exist

judyjay

Each time Quicken syncs I receive a few of these messages:
"The desktop transaction in Checking Investment Property on 5/4/20 was not synced. The referenced resource (parameter+splitItem.id, id+220220658777586945) does not exist.

I have an transaction from 2018 as well and the repair column is blank on all of them. Not sure what to do?

UKR

Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?

If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Mobile and Web
2. Click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

1. Go to Edit / Preferences / Mobile and Web
2. Change the Sync radio button and set it to OFF

UKR

Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?

If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process can only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

Log out of your mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

1. Go to Edit / Preferences / Mobile and Web
2. Click the "Reset your cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data file

1. Go to Edit / Preferences / Mobile and Web
2. Change the Sync radio button and set it to OFF

judyjay

Thank you!