Lost all access Quicken after installing release 27.42
Mary Ann Edson-Plumb
Quicken Windows Subscription Member ✭✭✭
After my system was updated to 27.42 this morning, I downloaded some information from a bank. When I tried to import it to Quicken, it brought up a blank login screen. I came to the Community and found a LOT of other people having this problem. I followed the instructions here: https://www.quicken.com/support/blankwhite-registration-screen
with terrible results. After logging out, it wouldn't let me login again. It gave me a screen saying "We could not retrieve your Quicken Profile information. Try again or Recover your password". I went with the Recover option. It again gave me the blank login page, so there was no way to log back in. I shut down and restarted and got a brief flicker of a view of my accounts, and then a blank screen with only two items at the top: File and Support. It does show my Quicken file in the File menu but when I try to open it, I get a screen saying "Welcome to Quicken. What is Quicken ID?" The File menu also has a Validate and Repair option, but that really deals with the data file, and this appears to be a Quicken app problem.
At this point, I have NO access to my data at all and Quicken has no weekend support. Should I reinstall? Is there a way to go back to an older version, since 27.42 seems to be defective? All my efforts so far have only made things worse. Any suggestions much appreciated.
with terrible results. After logging out, it wouldn't let me login again. It gave me a screen saying "We could not retrieve your Quicken Profile information. Try again or Recover your password". I went with the Recover option. It again gave me the blank login page, so there was no way to log back in. I shut down and restarted and got a brief flicker of a view of my accounts, and then a blank screen with only two items at the top: File and Support. It does show my Quicken file in the File menu but when I try to open it, I get a screen saying "Welcome to Quicken. What is Quicken ID?" The File menu also has a Validate and Repair option, but that really deals with the data file, and this appears to be a Quicken app problem.
At this point, I have NO access to my data at all and Quicken has no weekend support. Should I reinstall? Is there a way to go back to an older version, since 27.42 seems to be defective? All my efforts so far have only made things worse. Any suggestions much appreciated.
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Best Answer
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Before I saw your response, I decided to go ahead and uninstall and reinstall. This fixed both the problem with being unable to access the Quicken files and with being unable to import data into Quicken. I suspect that your MONDO patch might have worked as well. Thanks miklk! I'll keep it in mind if I ever encounter a problem like this again.1
Answers
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1st thing to try is go and download and install the MONDO patch:
https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product
See what happens. Restore a backup if needed if still doing it:
Let us know results1 -
Before I saw your response, I decided to go ahead and uninstall and reinstall. This fixed both the problem with being unable to access the Quicken files and with being unable to import data into Quicken. I suspect that your MONDO patch might have worked as well. Thanks miklk! I'll keep it in mind if I ever encounter a problem like this again.1
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Glad fixed0
This discussion has been closed.