Re: "unsynced transfer transactions can't be edited"

adstoos

Within my account view on both the web and mobile apps, there are a series of unsynced transfer transactions that are uneditable. When I try to edit them, I am prompted with a notification that these transactions are editable only within the desktop application, BUT I cannot locate where these transactions reside within the desktop application. The inability to edit and/or delete these unsynced transactions is causing my account balances to distort. I am using the Quicken Deluxe desktop product and as well as both the web and mobile app tools to manage my account.

Quicken Francisco

Hello @adstoos

Thank you for reaching out on the community and telling us about your issue. Are the transfers correct then but haven't appeared within your desktop app? If that's not the case we may need to reset the cloud. 

To do this we can go to the article here. 
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
Here you'll actually see quite a few troubleshooting steps that should help us with trying to get everything back in order

Once you get a chance to take a look at the article and try some troubleshooting let us know how it goes!

Thanks,

Quicken Francisco

Quicken Francisco

Hello @adstoos

Thank you for reaching out on the community and telling us about your issue. Are the transfers correct then but haven't appeared within your desktop app? If that's not the case we may need to reset the cloud. 

To do this we can go to the article here. 
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
Here you'll actually see quite a few troubleshooting steps that should help us with trying to get everything back in order

Once you get a chance to take a look at the article and try some troubleshooting let us know how it goes!

Thanks,

Quicken Francisco

adstoos

Resetting my cloud data worked to remedy the problem--thanks much!

Quicken Francisco

@adstoos

Awesome to hear you were able to get it back up and running! If you do have any other issues please let us know! 

Thanks
Quicken Francisco