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Update R28.18 broke Quicken

jtomalley

Now every time I open Quicken Premier it asks me for my Quicken ID and password - EVERY TIME - but when I enter the info it then just hangs and does nothing until it crashes completely. I have reinstalled as well as performed all of the suggested data file fixes.

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kbesca

Same issue and after a few tries I get in but it tells me my membership has expired (which it hasn't) - and it won't do one step updates. Sigh!

thecreator

Hi @jtomalley ,

I take it that you did not delete files and folders or ran CCleaner?

See this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

thecreator

kbesca said:

Same issue and after a few tries I get in but it tells me my membership has expired (which it hasn't) - and it won't do one step updates. Sigh!

Hi @kbesca ,

Reboot Quicken: https://community.quicken.com/discussion/7871528/faq-having-online-quicken-banking-server-issues/p1?new=1

jtomalley

> @thecreator said:
> Hi @jtomalley ,
>
> I take it that you did not delete files and folders or ran CCleaner?
>
> See this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

I do not have CCleaner on my machine and no, I did not delete anything.

Quicken_Tyka

Hello @jtomalley

Thank you for the additional details, although I apologize that you haven't received ar response.

Were you able to complete the steps from either suggestion above?

If not, I would start with the steps outlined here. If the trouble persists, I would then provide with uninstalling and reinstalling.

Please let us know where you are at with this issue!

-Quicken Tyka

K109

I have been having the same issue, have done all of the steps requested including cc cleaner, deleting temp files, uninstalling and reinstalling and am still having the same issue intermittently with Quicken Premier. There is obviously a recent issue with the Quicken servers that has arisen and where subscriber logins are not being held correctly or are corrupted. Windows 10, Quicken Premier R28.18

thecreator

Hi @K109 ,

What is the path to your Quicken Data File?

jtomalley

> @thecreator said:
> Hi @jtomalley ,
>
> I take it that you did not delete files and folders or ran CCleaner?
>
> See this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

[removed-disruptive/unhelpful] the first step is "Open Quicken." I CAN'T

thecreator

Hi @jtomalley ,

Revised the procedure: https://community.quicken.com/discussion/7844658/installing-or-reinstalling-windows-quicken-subscription-editions/p1?new=1