Quicken can't access profile on Windows 10 desktop

Barry Jedrick

I have Quicken (R28.18) on a desktop (Windows 10 Professional) and a laptop (Windows 10 Home) both at current maintenance. Laptop works fine, but on desktop, Edit/Preferences can't find the online account. Account is fine on website. Have done Validate and Super validate on desktop Quicken file and that is fine. Quicken level 1 chat support said they would create a ticket and I would get an email, which I never got.

Quicken can take over a minute to load on the desktop, and I suspect this may have something to do with Quicken Cloud, but can't see the Cloud settings because it can't find the Quicken accounts. Can see everything fine on the laptop, so must be something related to Quicken on desktops.

Quicken Francisco

Hello @Barry Jedrick

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you're having. To start off here could we see if there's an update for the program? You can check by going across the top to help > Check for updates. After that is done I'm just wondering have you signed out and signed back in again? If not I'd like to try that as well to see if that might help us get the correct info. 

1. Go to Edit > Preferences
2. Quicken ID & Cloud accounts
3. Sign in as a different user (or it might say Sign in using a different Quicken ID)
4. Follow the prompts to Sign Out
5. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Once this is done see if the information is now there.

Last thing is are you sharing the file between a cloud storage or are they separate files? Once you have a chance try out the steps and let us know more details!

Thanks,

Quicken Francisco

Quicken Francisco

Hello @Barry Jedrick

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you're having. To start off here could we see if there's an update for the program? You can check by going across the top to help > Check for updates. After that is done I'm just wondering have you signed out and signed back in again? If not I'd like to try that as well to see if that might help us get the correct info. 

1. Go to Edit > Preferences
2. Quicken ID & Cloud accounts
3. Sign in as a different user (or it might say Sign in using a different Quicken ID)
4. Follow the prompts to Sign Out
5. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Once this is done see if the information is now there.

Last thing is are you sharing the file between a cloud storage or are they separate files? Once you have a chance try out the steps and let us know more details!

Thanks,

Quicken Francisco

Barry Jedrick

Check for updates says ‘You already have the latest version’.

Yes, I have singed in and out numerous times. Spent several hours on chat trying various things which proved there was nothing wrong with the Quicken file on my PC. They said they would open a ticket and that I would receive a copy of the chat with the ticket number when I ended the chat, but I never got any email. Wish I had made my own copy of the chat, but I believed the person.

When I click Quicken ID & Cloud accounts, it spins a bit, then I get this screen:


Tried ‘Sign on using a different Quicken ID’ and said YES on the next screen, then signed back in and that fixed it.

I didn’t even know there was a Cloud, and I’m not interested in mobile access, but now I can see that mobile and web has SYNC set to OFF, just as it is on my laptop. When I saw there was a Quicken Cloud, I thought that might be what was taking Quicken to load these days, so hopefully it will now load quicker.

So thank you so much for fixing my problem. I wish the level1 support person I chatted with could have given me this answer, but we spent all that time verifying that there was nothing wrong with the file on the PC. I was also disappointed that I never got the email they promised with a copy of the chat and the ticket number.

I don’t have any use for mobile services, but it would be nice to be able to share the Quicken file between my desktop and my laptop. Now I do all my updates on the desktop, back up to a flash drive, and then occasionally restore the backup from the flash drive onto the laptop.

Anyway, thanks again. If you ever get the ticket that was promised, you can consider it closed.

Quicken Francisco

@Barry Jedrick

I'm glad that we were able to get it up and working! Sometimes it can be a bit tricky to figure out exactly why it's not showing information. Either way I'm glad that we were able to get the problem solved! If you do run into any more issues please let us know!

Thanks,
Quicken Francisco