Log in issue R28.24

stevole56

After upgrading to R28.24, I can no longer open Quicken successfully. My register opens but it immediately tries to get me to log in several times before getting the attached image, so it recognizes my account, but not that it is already installed. It wants to to download the software and finish the installation.

I have tried validating the file and did a complete uninstall including QCleanUI and still get the same error.

I have tried new data files, same issue.

I have tried a commercial uninstaller and getting rid of all Quicken folders, but no go.

I have been able to install successfully on a tablet without issues, so the update corrupted something on my laptop.

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Quicken Francisco

Hello @stevole56

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I do recall users having a similar issue previously as well. Here are some steps that Quicken Hugh was able use to get around the issue.

• In the upper left hand corner of Quicken, click on File > New Quicken File
• Next, you should get a pop up box which has "New Quicken File" pre-selected. Do not change the radio button to "New Quicken Account". Click OK in the pop up box.
• In the pop up box, in the "File Name" data entry field, create a new file named "Test" or some such. 
• Open and sign into the new "Test" file using your normal Quicken ID (your email address), and the same password you would use to sign in at Quicken.com.
• Within the Quicken software: Then go to the upper left hand corner, select File again.
• In the drop down menu, you should see a blue check mark and #1 next to your "Test" file name. 
• Below that, #2 should be the name of your real working data file. Select and open your real working file.

Once you get a chance could you try these out and let us know if you're able to get back into your file? if not we'll see what our next best option is.

Thanks,

Quicken Francisco