Can't sign in. Or out.

Question

Switched my existing hard drive to a new machine and it's telling me to sign in (I am signed in on the Quicken website, account good to March 2021) but there is no place to do so.

There's also no place to sign out...

Version 5.17.6 (Build 517.34958.100)
 OS X 10.11.6

Help => My Quicken Account says "You are not a member."

jacobs · Answer

@billc108  From Quicken's official release notes for the latest releases of Quicken  Mac:

(I would trust this statement from the development team over what a support agent might have told you.)

billc108 · Answer

I'm just going by what Customer Support told me, and my experience.  I wish what you say was true.

Q 5.17 is definitely not working on my Mac 10.11 machine.  It *is* working on my wife's 10.13 machine.

Perhaps it's also a function of the age of my machine, which is getting a bit long in the tooth and won't run Catalina.

jacobs · Answer

Nope, not true. Quicken Mac 5.17 still supports macOS back to El Capitan (10.11)

The product manager has said that upcoming 5.18 release will be the last version of Quicken Mac that will run on macOS El Capitan (10.11) and macOS Sierra (10.12). Users who are on one of those operating systems will be prevented from downloading newer releases of the software.

So you should be able to run the current Quicken 5.17.6 and the next major release on your El Capitan computer.