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Quicken update failed. Error. Now Quicken will not open. What next?

Good evening. I will try to be brief. Quicken asked me if I wanted to do an update. I said yes. It started. It errored out. I tried to reopen Quicken. It will not let me open Quicken. I tried open an old saved file. It will not open, either. I am frustrated. Online message support is closed. Phones are closed. How do I get in touch with them or does anyone know an easy fix? I am not the most computer savvy middle aged man. My wife is working at the hospital. Who knows when she will be back. Any help would be appreciated or let me know when is best time to contact Quicken directly. Thank you in advance for your assistance. Have a great evening, everyone! Dennis

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Hi @Farticus2008 ,

Start over! See this procedure to reinstall Quicken: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

The fastest way to fix the problem.

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Get and install the Mondo Patch which updates all files

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

But, I cannot get Quicken to open to get to the update point. Thank you, though. Maybe I am missing something.

The qw file does not have the extension on the end like it said it was supposed to, either when I was told to do something else.

This was the other image, I was trying to post.

Hi @Farticus2008 ,

Start over! See this procedure to reinstall Quicken: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

The fastest way to fix the problem.

Hi @Farticus2008 ,

Also, you can try to right-click on quickenPatch and left-click Run as administrator to install it.

Thank you. It is done. I appreciate all of your help. Have a terrific Tuesday and rest of the week! Much appreciated.

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