Report added to toolbar will NOT bring up report...HELP

MJH113 · October 2020

Windows version

Quicken_Tyka · October 2020

Hello @MJH113

Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

Rocket J Squirrel · October 2020

There is a long-standing bug where reports which are nested in report folders sometimes fail to appear when invoked from the tool bar.

The workaround is to move the desired report to the top level of the report folder structure ("My Saved Reports" level).

Rocket J Squirrel · October 2020

Did my workaround not work for you, @MJH113 ?

Rocket J Squirrel · October 2020

I love it when people ask a question, reject the answer, and then disappear.

studpup · October 2020

They probably figured it out, so didn't need to come back and check for more updates to their query. Most people want a real time response, an hour later its resolved or they've moved on to worry about something else? Thanks for trying to help though!

MJH113 · October 2020

1. Your recommendation did not work for me. I tried it a number of times.

2. I answered NO as to whether it worked or not.

3. I'm now ansering via phone. Tried last night via laptop for 20-30 minutes but could not. I'm a subscriber. Why do I have to enter another user name and password to get answers? The laptop format is NOT intuitive...you had my email address but I did not have yours.

4. Been using Quicken for around 30 years. The customer service has always been very poor and I have to either figure it out myself or do without that software function. Things haven't changed with the subscription.

MJH113 · October 2020

End!.

Quicken_Tyka · October 2020