"Schedule Updates" missing

Question

I want to turn off my scheduled updates.  It it supposed to be under "Choose Tools > Schedule Updates." but it isn't.  Additionally,  on the update summary page there isn't a schedule option either.  Any ideas?  I have 2020 Starter.

Quicken_Tyka · Answer

Hello @Berlynn74 Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

Berlynn74 · Answer

This didn't solve the problem.

Berlynn74 · Answer

I think the problem is that the previous version I had allowed scheduled updates and when I downgraded to the starter it was still on there.
 I get the "scheduled updates" window that prompts me to enter my password.
 I just unchecked all the boxes on the "one step update settings" page and made a new file.
 That stopped the update window from appearing. But I had to make a new file and download the last 6 months worth of transactions <UGH>