Can't disconnect Quicken desktop from cloud data.

DavidSutphin

I did a Quicken update which deleted 3 months worth of transactions from my data file (local). I had done a local backup the day before and so I did a restore from that but Quicken is not actually restoring from the local file. I know it's now because the transactions are also missing from what should be older backups. I have spoken with 3 tech support persons today and each have ended up just hanging up without resolving anything.

Quicken Francisco

Hello @DavidSutphin

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  You should be able to disable the mobile and web by going across the top to Edit> Preferences > Mobile and web. From here you'll be able to turn off the mobile and web at the top. 

As it goes for your backup data that is odd. One place I would double check a backup for would be the automatic backup folder if you haven't already You should have one here that's not too old with the transactions within the 30 days. To find the folder it should be in  C:\Users\<User Profile>Documents\Quicken\BACKUP. Could you try opening these files and see if we're able to get back to a reasonable spot. 

Once you get a chance let us know how it goes. If you also have any additional details on what was done while you talked to support that'd also be helpful.

Thanks,

Quicken Francisco

DavidSutphin

What's the point of doing backups if Quicken is going to ignore them? Turning off Mobile/Web Sync (which I never use) makes no difference.

Quicken Francisco

Hello @DavidSutphin

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  You should be able to disable the mobile and web by going across the top to Edit> Preferences > Mobile and web. From here you'll be able to turn off the mobile and web at the top. 

As it goes for your backup data that is odd. One place I would double check a backup for would be the automatic backup folder if you haven't already You should have one here that's not too old with the transactions within the 30 days. To find the folder it should be in  C:\Users\<User Profile>Documents\Quicken\BACKUP. Could you try opening these files and see if we're able to get back to a reasonable spot. 

Once you get a chance let us know how it goes. If you also have any additional details on what was done while you talked to support that'd also be helpful.

Thanks,

Quicken Francisco