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Prudential 401k: share balance doubled

After a year of not being able to get my Prudential 401k transactions to download, I am now having a challenge with the number of shares exactly doubling, resulting in the account balance doubling.

Upon download of 401k transactions I am advised of that the number of shares reported by Prudential do not match those in Quicken (Prudential shows the correct value, Prudential shows the doubled value). If I click More Info on that error message, Quicken will prompt me to correct share balance through Placeholder transactions or Ignore the imbalance.

Is anyone having similar issues

Answers

  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @Matthew Guglielmetti

    Thank you for taking the time to visit the Community and post your issue, although I apologize that you have not yet received a response.

    If you haven't already, please take a moment to review the information available here regarding placeholder entries and see if there is a placeholder in the account that could be causing the error message.

    If you do locate a placeholder, please take a moment to review the information available here.

    Let me know how it goes!

    Thank you,

    -Quicken Tyka
    -Quicken Tyka
  • Sadly, even when clearing the Placeholders (using average cost method) the shares (and account balance) is doubled.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @Matthew Guglielmetti

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue and help locate the discrepancy to provide a solution. 

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
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