Anyone experiencing issues with downloading transactions from Meriwest Credit Union?

gbumaga

Yesterday Meriwest credit union updated their login on their website. It's now requires two part authentication first time you login from a device. It seems like this stopped dowloads for all accounts which were working fine before. All I get now is "wrong credentials" when I try to reconnect the account. Anyone is facing similar issue?

Quicken Francisco

Hello @gbumaga

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here if the bank change might need to be reinitialized. One thing we can try is to deactivate and reactivate the accounts. 

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you get a chance try this out and see if we're able to get back up and running. If not let us know and we'll see what we can try next.

Thanks,

Quicken Francisco

gbumaga

Thank you very much for you suggestion, but it did not work. I even deleted account all together and tried to add it back. After I enter ID and password I get back my account number and a challenge word to type in (this is new). After I type it in, the response comes back that credentials are invalid. Using same ID and password on the web works fine. Please advice if I should try something else. In the mean time I wrote e-mail to the credit union to see if I'm the only one with these issues.

Thank you,
George

Cathy Artigues

Same problem here. I will also contact Meriwest CU.

gbumaga

I received following reply from Meriwest:

Hello George,

Thank you for your reply and please accept our apologies. We reported this to our online banking vendor and they are currently researching this further. At this time, we do not have an ETA as to when the issue will be resolved. However, as soon as we receive an update, we will send you a response through this messaging center.

We apologize for the inconvenience this is causing.

gbumaga

Update .....

It seems that issue was resolved. I was able today to reconnect all my accounts.