Account Details window hangs after deactivating Online Services

scarfinv

Quicken lately has not been downloading all transactions from my bank accounts, but rather only some of them. I thought I'd start by deactivating all my accounts, and then setting them up fresh. However, when deactivating online services, it connects to the bank, does the deactivation, and then the Account Details window just stays there displayed. There is no way to close the window. I had to deactivate 9 accounts, and 9 times I had to use Task Manager to shut down Quicken, and then start it up again.

I'm using Quicken - Deluxe, Year: 2020, Version: R28.15, Build: 27.1.28.15, Edition: Canada

Quicken_Julio

Hi @scarfinv,

Thanks for taking the time to post to our Community.

If you haven't already, I would recommend validating the file.

This can be accomplished by going to File > File Operations > Copy. Make sure you do not choose Year End Copy for this procedure. Leave all settings default and hit OK. Once copy is complete, select Open New Copy.

In the New Copy, go to File > File Operations > Validate & Repair > Validate File to ensure there are no lingering issues with the data in this file. If you have issues with Investment account(s) slowness or other data issues with an investment account, be sure to also select Rebuild Lots during this procedure.

After the Validation process is finished, review the Data_Log.txt for messages pertaining to the quality of your data and resolve any that are advised with instructions you should follow.

If you receive the message "Damaged data block" in the Data_Log after the Validation completes, the file is not repairable. We recommend restoring a backup from prior to the date listed on this message.

Feel free to respond to this thread with any additional questions or concerns.

Quicken_Julio

Hi @scarfinv,

Thanks for taking the time to post to our Community.

If you haven't already, I would recommend validating the file.

This can be accomplished by going to File > File Operations > Copy. Make sure you do not choose Year End Copy for this procedure. Leave all settings default and hit OK. Once copy is complete, select Open New Copy.

In the New Copy, go to File > File Operations > Validate & Repair > Validate File to ensure there are no lingering issues with the data in this file. If you have issues with Investment account(s) slowness or other data issues with an investment account, be sure to also select Rebuild Lots during this procedure.

After the Validation process is finished, review the Data_Log.txt for messages pertaining to the quality of your data and resolve any that are advised with instructions you should follow.

If you receive the message "Damaged data block" in the Data_Log after the Validation completes, the file is not repairable. We recommend restoring a backup from prior to the date listed on this message.

Feel free to respond to this thread with any additional questions or concerns.

YingDave

Maybe a complete furphy but worth trying this... I had similar issues when updating the invoice forms in that save but the form stays on the screen and the main Quicken program is greyed out. Therefore needing the same treatment with task manager to shut it down. ie. it does not not crash or hang but the interface gives you no where to go.


Randomly for another reason I uninstalled .NET & Visual C++ files and then let Windows update itself again to add them back in. Now my invoice hang issue in Quicken has gone away. Give it a try it should not break anything else as it ends up back where you were - but may clean up some obscure thing in the background...?