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PNC account not found and OTP errors

My PNC mortgage account will not update the last two weeks. It first says account not found and when I try to reconnect it, it takes my password and gives me my phone number to select for OTP, I get the OTP but then it says “retry. Function is unavailable at this time while posting OTP code” I can log into PNC directly with no issues. Is this a known issue lately?!?

Answers

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    There are multiple post issues with PNC and Quicken, but this is the first posting I've seen for a loan account. 
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • I agree, I saw quite a few errors with PNC but not this one.. hoping it's related so it fixes with any other fix
  • dioxide45
    dioxide45 Member ✭✭
    I finally disconnected our loan account from automatic downloads. It would forever be adding the interest amount to the balance. I didn't like the way it did that. Instead, when I apply a payment to the loan, I split it. Making one split a transfer to the loan and the other split the Fees Interest category. This way I don't have constant account adjustments in the loan account in Quicken.
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