PNC Bank Session Timeout When Downloading Transactions

David Green

I am trying to update my transactions on Quicken for Mac. All of my other accounts update. PNC bank does not. It starts with asking for a 2-factor identification code, then when I get the code and enter it I get the attached error. This started at some point in the last month, it worked a few weeks ago.

Quicken Francisco

Hello @David Green

Thank you for reaching out on the community and telling us about your issue.  I do apologize for the issue you're having. We are currently having a number of issues with PNC bank. While your issue is not the error code it is still within the same realm of errors.  I would recommend taking a look at the thread here for more information about the PNC Bank errors. There's also some recommendation for steps to take to see if we maybe able to resolve it. 

https://community.quicken.com/discussion/7882512/updated-11-3-20-pnc-returns-cc-502-102-cc-508-108-ol-292-b-error#latest

If you have any other questions let us know!

Thanks,

Quicken Francisco

Quicken Francisco

Hello @David Green

Thank you for reaching out on the community and telling us about your issue.  I do apologize for the issue you're having. We are currently having a number of issues with PNC bank. While your issue is not the error code it is still within the same realm of errors.  I would recommend taking a look at the thread here for more information about the PNC Bank errors. There's also some recommendation for steps to take to see if we maybe able to resolve it. 

https://community.quicken.com/discussion/7882512/updated-11-3-20-pnc-returns-cc-502-102-cc-508-108-ol-292-b-error#latest

If you have any other questions let us know!

Thanks,

Quicken Francisco

dioxide45

I finally threw in the towel and disabled downloads in Quicken for PNC. Now I just login to my account on the web and manually download. I did it for years with MS Money, so why not with Quicken. If they get this fixed then I can turn it back on. But I am tired of not having my transactions reconciled.

David Green

I removed the connection to PNC and added it back. That fixed it. However, these kinds of problems seem to happen often enough that at any given time I never know if I'm going to have problems connecting to 1 or more of my banks. Quicken got more expensive with the subscription model, and the level of service dropped. One reason I moved to Quicken was ease of downloads. However if we keep having to download manually and import (something I also did for years) I might as well stop paying Quicken.

hwy86

Yesterday, as a last resort, I used the 'edit settings/change connection type' on my PNC checking account. I did not change the current connection type but simply went through the logon/password screens until I got to the final screen where it showed my account 'linked'. I finished the process and my account now connects and downloads as expected.