Web Connect to PNC - [Edited-Clarity]

DaisyDoo

It has been 2 weeks since the initial Alert was posted for the errors connecting to PNC Bank. And a week since the last update. Is this actually escalated ???

We need an resolution for this.

NotACPA

We're other users. 
We know no more about the issue than you do.

DaisyDoo

My comment is not towards other users, it is towards Quicken. I would expect them to be aware of what is posted in these comments. There is not an option to comment on the original alert thread.

I would also hope the continued pressure from the affected users might prompt them to work it a little harder. Squeaky wheel and all that.....

NotACPA

There's a "Quicken Support" button on your Help Menu.  This forum is user to user ... NOT user to Quicken.

Quicken Sarah

DaisyDoo said:

My comment is not towards other users, it is towards Quicken. I would expect them to be aware of what is posted in these comments. There is not an option to comment on the original alert thread.

I would also hope the continued pressure from the affected users might prompt them to work it a little harder. Squeaky wheel and all that.....

Hello @DaisyDoo

Thank you for taking the time to share your feedback with the community. 

Community Alerts are closed for comments because they are created for Quicken to communicate known issues, updates and resolutions to Quicken Users.  Allowing comments in these posts makes necessary information harder to find and follow. 

I apologize for the inconvenience.

The errors being received with PNC Bank is a high priority issue that requires the joint assistance of Quicken, our service providers, the financial institution and their service providers to resolve.  

At this time, all teams are engaged and working as quickly as possible to resolve this incident, but we do not have an ETA on when this known issue will be resolved, I apologize.

We ask that all Users affected by these errors to please bookmark and follow the alert here, to be notified as soon as an update and or resolution to this known issue is available.

I hope this information is helpful and thank you again for sharing your feedback with the community.

Sarah

markvoorhees6906

PNC Returns CC-502/102, CC-508/108 & OL-292-B Error. This has been an issue for weeks. Please resolve this as it is impossible to balance my accounts until it is fixed

herbcohen

Any update on the PNC Web Connect issue? It has been open for several weeks now. The other thread was closed.

yomatt

I spoke with PNC Tier 3 support and they indicated they were sending the data but the Quicken / Intuit interface is not processing.

How is this being pursued by Quicken?

denney53

Well as of 12/3/20 the CC-508 has not been fix. Was on the phone with support yesterday for over an hour and they could not help!

DaisyDoo

It's unclear why this is taking so long. When logging into PNC from a new source (alternate browser, different IP address, etc.) a dialog is presented to enter in the answer to one of the security questions.

Quicken handles this situation with other banks. I had to reset my Ally express-web-connect just the other day and the security question was presented in Quicken no problem. Not sure why they can't overcome this with PNC. Seems pretty basic to me.