Bill Manager is not updating Xcel Energy

fw6322

• Xcel Energy is not updating and there is a new bill on their web site. This is an ongoing issue.
• Not sure the right web address is being used.  Here is my web address:  Login | My Account | Xcel Energy
• The only way to get it to work is remove Xcel Energy from Bill Manage and add back. 
•  Also, did the process of doing a backup of Quicken and then a restore.  This didn’t work.
•  Did a report a problem to Quicken on this issue.

Katrina52

Have you tried just refreshing the bill? I've had similar problems and this helped. Good luck.

fw6322

That did'nt work.

Thanks for the suggestion!

Quicken Francisco

Hello @fw6322

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Did the bill become recently available? You've been having this issue for it sounds like a couple of months so I'm wondering how you've been troubleshooting previously? Do you have any issues with other billers as well or is it this specific one only? 

Before I try something on my side I would like to wait 48 hours to see if it may just be that the bill is relatively new as they sometimes do take a couple days to come in. If it does not come in we'll see what I can try here on my side.

Thanks,

Quicken Francisco

fw6322

Quicken Francisco,

I can fix it by doing a remove and adding back to the Bill Manager.  Then it appears ok. Quicken knows it’s there as I got a Q E-mail a few minutes after receiving one from the Biller.  

Was able to download the statement from the Biller web site at this time.  

Here's the E-mail time:  Sat 11/14/2020 4:14 PM

Thanks for your help!