Bill Manager is not updating Xcel Energy

fw6322
fw6322 Windows Beta Beta
  • Xcel Energy is not updating and there is a new bill on their web site. This is an ongoing issue.
  • Not sure the right web address is being used.  Here is my web address:  Login | My Account | Xcel Energy
  • The only way to get it to work is remove Xcel Energy from Bill Manage and add back. 
  •  Also, did the process of doing a backup of Quicken and then a restore.  This didn’t work.
  •  Did a report a problem to Quicken on this issue.

Answers

  • Katrina52
    Katrina52 Member ✭✭
    Have you tried just refreshing the bill? I've had similar problems and this helped. Good luck.
  • fw6322
    fw6322 Windows Beta Beta
    That did'nt work.

    Thanks for the suggestion!
  • Hello @fw6322

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Did the bill become recently available? You've been having this issue for it sounds like a couple of months so I'm wondering how you've been troubleshooting previously? Do you have any issues with other billers as well or is it this specific one only? 

    Before I try something on my side I would like to wait 48 hours to see if it may just be that the bill is relatively new as they sometimes do take a couple days to come in. If it does not come in we'll see what I can try here on my side.

    Thanks,

    Quicken Francisco


  • fw6322
    fw6322 Windows Beta Beta

    Quicken Francisco,

    I can fix it by doing a remove and adding back to the Bill Manager.  Then it appears ok. Quicken knows it’s there as I got a Q E-mail a few minutes after receiving one from the Biller.  

    Was able to download the statement from the Biller web site at this time.  


    Here's the E-mail time:  Sat 11/14/2020 4:14 PM

    Thanks for your help!


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