Bill Manager is not updating Xcel Energy

Question

* Xcel Energy is not updating and there is a new
bill on their web site. This is an ongoing issue.
* Not sure the right web
address is being used.  Here is my web
address:  Login
| My Account | Xcel Energy
* The only way to get it to work is remove Xcel
Energy from Bill Manage and add back. 
*  Also, did the process of doing a backup of
Quicken and then a restore.  This didn’t work.
*  Did a report a problem to Quicken on this issue.

fw6322 · Answer

Quicken Francisco,

I can fix it by doing a remove and adding back to
the Bill Manager.  Then it appears ok. Quicken knows it’s there as I got a Q
E-mail a few minutes after receiving one from the Biller.

Was able to download the statement from the Biller web site at
this time.

Here's the E-mail time:  Sat 11/14/2020
4:14 PM

Thanks for your help!

Quicken Francisco · Answer

Hello @fw6322

Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Did the bill become recently available? You've been having this issue for it sounds like a couple of months so I'm wondering how you've been troubleshooting previously? Do you have any issues with other billers as well or is it this specific one only?

Before I try something on my side I would like to wait 48 hours to see if it may just be that the bill is relatively new as they sometimes do take a couple days to come in. If it does not come in we'll see what I can try here on my side.

Thanks,

Quicken Francisco

fw6322 · Answer

That did'nt work.

Thanks for the suggestion!