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Trouble "signing on to your financial institution"
Hello, I have quicken for windows but am trying to assist a person who has quicken for Mac. When they go to do a transaction download, it says "Signing on to your financial institution" and then times out without ever actually downloading information or displaying an error code. They've tried deleting the account and adding it back but no dice. We are using OS X 11 and the latest version of quicken. he is able to sign into his back account just fine outside of quicken so we are stumped as to why this issue is occurring.