What's up when BillPay writes "waiting" instead of transaction number?
New issue with Quicken Deluxe 2020 Version 5.18.2 (Build 518.35919.100), fully updated, running on 2017 21" iMac with fully updated Mac OS Catalina 10.5.6. Tried to pay two bills through direct connect to Regions Bank last Thursday. Instead of processing normally and writing a "check" number for the transaction in the proper column in the register, "Waiting" appeared instead and a dialogue box like the one I have attached. Issue has not changed over several days, pressing "Continue" several times, several program restarts and re-account updates, disconnecting and reconnecting link to Regions. Monday a Regions banker (not IT person) was unaware of any problems on their end and referred me to Quicken, offering a later three-way conversation with her and Regions IT if Quicken had no solution. Quicken rep last night said that if I was using direct connect it certainly had to be a Regions problem, not a Quicken one. Any insights before I go back to Regions, hat in hand? Thanks very much.
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