When I download transactions from my card, i see many times i see duplicate entries from Walmart?

DavidNK

I see duplicate transactions from Walmart or Sam's club. The only difference is the Sync ID. Are others seeing this problem?

Quicken Francisco

Hello @DavidNK

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is a bit odd. Has this been more of a recent issue or has it happened for a while now? Normally when this does happen one of the duplicates tend to not generate an ID. One of the thing we could do is to try deceiving and then reactivating the account so they should ideally only read one sync ID.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

It may take a couple of days to find out but double check to see if we're still getting duplicates with two different ID's if we are let us know and we'll see what we can do next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @DavidNK

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is a bit odd. Has this been more of a recent issue or has it happened for a while now? Normally when this does happen one of the duplicates tend to not generate an ID. One of the thing we could do is to try deceiving and then reactivating the account so they should ideally only read one sync ID.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

It may take a couple of days to find out but double check to see if we're still getting duplicates with two different ID's if we are let us know and we'll see what we can do next.

Thanks,

Quicken Francisco