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After running One Step Update, I lose my Credit Card account.

This happens when I run One Step Update and on top of the update screen, it says data is being sync to our improved cloud services. It don't show any errors of the update, however, my Credit Card Account has disappeared in the Accounts Bar. I have to do a restore to get back my account. This has been happening over 3 weeks now and not sure how to fix it. My Credit Card Account (Capital One) is not attached to the One Step Update, so not sure why it keeps disappearing.
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Best Answer
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Quicken Francisco Moderator mod
Hello @grobinson9
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I believe it may be an issues we've been recent experiencing with the mobile and web sync. We can double check by turning it off and then trying to one the one step update again
To turn it off go across the top to edit > Preferences > mobile and web. From here click the Sync button and make sure it's turned off.
Once you have it turned off try running the One Step Update again and see if you account disappears. Let us know the results!
Thanks,
Quicken Francisco
6
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Answers
Hello @grobinson9
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I believe it may be an issues we've been recent experiencing with the mobile and web sync. We can double check by turning it off and then trying to one the one step update again
To turn it off go across the top to edit > Preferences > mobile and web. From here click the Sync button and make sure it's turned off.
Once you have it turned off try running the One Step Update again and see if you account disappears. Let us know the results!
Thanks,
Quicken Francisco
Thanks
Thanks for confirming. If you could do report a problem as well so we're to collect some information as we're currently working on the issue. You can go across the top to help > report a problem. In the subject line please also put CTP-1230 so we can attach it to the correct issue.
Thanks,
Quicken Francisco