CC-501 error with HSA Bank?

roenie Member ✭✭
Each time I try to set up my HSA account I get a cc501 error. Is HSA Bank not supported on the Quicken platform? My Quicken program is up to date and everything else is updating.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @roenie,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Please review this error-specific support article regarding error CC-501.

    As stated in the article, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. This error requires our support agents to collect and review your log files. From there, they will likely need to file an escalation to have it resolved.

    -Quicken Anja
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