CC-501 error with HSA Bank?

roenie

Each time I try to set up my HSA account I get a cc501 error. Is HSA Bank not supported on the Quicken platform? My Quicken program is up to date and everything else is updating.

Quicken Anja

Hello @roenie,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Please review this error-specific support article regarding error CC-501.

As stated in the article, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. This error requires our support agents to collect and review your log files. From there, they will likely need to file an escalation to have it resolved.

Ps56k2

This is what Quicken shows....   for HSA Bank -

What kind of account ?

25899    25899    25899    HSA Bank    http://www.hsabank.com    1-877-851-5274    https://secure.hsabank.com/ibanking3/login.aspx    ACTIVE                  
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT 

Might review this for CC-501 reference

https://community.quicken.com/discussion/comment/20114100/#Comment_20114100

roenie

its a basic HSA savings account

Quicken Anja

Hello @roenie,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Please review this error-specific support article regarding error CC-501.

As stated in the article, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. This error requires our support agents to collect and review your log files. From there, they will likely need to file an escalation to have it resolved.