Getting OL-301-A error when doing One Step Update to Bank of America account

Question

OL-301-A says "your bank has rejected your request".  In addition to this error with BofA, I am now also getting a related error (OL-297-A)  when trying to do update with my account with Suntrust.  All of these problems happened immediately after I did Quicken Update R30.10 on 11-28-20

Quicken Anja · Accepted Answer

Hello @JimQuicken99,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Please, follow the instructions below in an attempt to resolve error OL-301.
* In Quicken, select the Tools menu, then choose Online Center.
* Click the Financial Institution dropdown arrow and select the financial institution.
* Press Ctrl + Shift while selecting Contact Info.
* Select one of the accounts associated with the bank from the dropdown list
* Select Financial Institution Branding and Profile from the list and click Refresh.
* Click OK and go online by clicking the Update/Send button.
* Attempt your online session again.

For error OL-297, please review and follow the error-specific troubleshooting instructions found in this support article.

I hope this helps!