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MFA Failure with NFCU - Starting 12/9/20

deholz
deholz Member ✭✭✭
Using Q4M Version 6.0.1 (Build 600.37045.100) on Mac OS 10.15.7.

Starting yesterday, the cool new MFA for NFCU has started returning an error. I have made no changes to the log in information at NFCU.

I tried sending the error report through Quicken, but that returned an error - unable to send.

So, here's the data... Wondering if any others with same issue - could be NFCU made some change that now causes connection via Quicken Connect to bomb out during its MFA step.

Any help appreciated.

DEHolz

error #1level: 4 (Debug = 0, Critical = 6)

description:add account error

suggestion:Try again later.

system description:institution login: can't setup (aggregator error)

BID: 14545

FI name: Navy Federal Credit Union

response:

{

  "id" : "251289369866355200",

  "status" : "ACCEPTED_POLLING_REQUIRED",

  "pollingReference" : "\/institution-logins\/refresh\/251289369866355200"

}

poll response:

{

  "status" : "AGGREGATOR_IN_ERROR",

  "isProcessing" : false,

  "institutionLogins" : [

    {

      "status" : "OK",

      "id" : "142285895650641152",

      "isProcessing" : false,

      "aggregators" : [

        {

          "isProcessing" : false,

          "aggStatus" : "OK",

          "accounts" : [

            {

              "id" : "142286077647532288",

              "aggStatus" : "OK"

            }

          ]

        }

      ]

    },

    {

      "status" : "AGGREGATOR_IN_ERROR",

      "id" : "120288339619714048",

      "isProcessing" : false,

      "aggregators" : [

        {

          "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

          "isProcessing" : false,

          "aggStatus" : "CP_SCRIPT_ERROR",

          "accounts" : [

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "121473780707968512",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120382514259772928",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120383110306072064",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120383279821460480",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120383460008216064",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120964600725194240",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            },

            {

              "cpAggStatusDetail" : "Error 520 Get URL is null or invalid. Please provide the valid URL",

              "id" : "120382196415415808",

              "aggStatus" : "CP_SCRIPT_ERROR",

              "cpAggStatusCode" : "ccwebbrowser.520"

            }

          ],

          "cpAggStatusCode" : "ccwebbrowser.520"

        }

      ]

    },

    {

      "status" : "OK",

      "id" : "120293841623270912",

      "isProcessing" : false,

      "aggregators" : [

        {

          "isProcessing" : false,

          "aggStatus" : "OK",

          "accounts" : [

            {

              "id" : "120383663482291712",

              "aggStatus" : "OK"

            }

          ]

        }

      ]

    }

  ],

  "jobId" : "251289369866355200"

}


DEHolz
Q4W - c. 1991; Q4M - c. 2017

Comments

  • Having same problem - submitted report (and logs and screen shot) via Quicken for Mac reporting.  If I get an answer that doesn't show up here will post.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello All,

    Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.

    I took the liberty of reviewing the already submitted "Report a Problem" and log files and can see that all Users are receiving the internal "Error 520 Get URL is null or invalid. Please provide the valid URL" error message.

    This message indicates an internal error in the scripting and must be escalated to our service partners to resolve.

    If you haven't already, please contact Quicken Support to report that you are also experiencing this error, open an escalation and provide your log files so our teams can start investigating this matter to resolve this error as quickly as possible.

    Thank you,

    Sarah
  • deholz
    deholz Member ✭✭✭
    Upgraded this morning to Version 6.0.3 (Build 600.37136.100) and it seems to have resolved. I did have one account not sync, but "Fix It" took care of it. Fingers crossed that this is now resolved!
    DEHolz
    Q4W - c. 1991; Q4M - c. 2017
  • Same issue here - upgraded to 6.0.3 and had to 'Fix It" two accounts (loans) and it is currently working.  Not sure if the upgrade is related but hey "It works".
This discussion has been closed.