Error messages when manually backing up

I have the same issue as jhoffman68:
I get the following three messages boxes when backing up my Quicken file. I click OK on each message box and the next message box appears.
-- Unable to close file
-- Unable to load item list file
-- Unable to re-load current file after copy

I am using Windows 10 on a brand new Lenovo all-in-one, Quicken 2020, Version R30.14, Build 27.1.30.14. This only started with this new computer.
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Best Answer

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Accepted Answer
    Try disabling OneDrive and them making a backup. 
    Quicken Subscription HBRP - Windows 10

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file on the hard drive? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • Nancy Keith
    Nancy Keith Member ✭✭
    c:\Users\Nancy\Documents\Quicken\[file name]
    I also use Carbonite in addition to manually back ups on an external hard drive
    Controlled Folder Access is unchecked
    One Drive is active.

    BTW, thank you for your super quick reply o:)
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Accepted Answer
    Try disabling OneDrive and them making a backup. 
    Quicken Subscription HBRP - Windows 10
  • Nancy Keith
    Nancy Keith Member ✭✭
    This seemed to work, thank you!
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