BofA Error CC-502

System
System Member admin
edited August 17 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Problems with Bank of America downloads.

Comments

  • Good Ol Dan
    Good Ol Dan Member ✭✭
    edited January 2021
    Pretty much identical problem updating BofA for the past 7-10 days. The update process goes through the MFA dialog OK, but finally fails with a CC-502 error and doesn't update. Worked fine prior to this., no changes at my end.

    Quicken Deluxe 2020 (Windows), Verion R30.14, Build 27.1.30.14.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Good Ol Dan,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please, review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, if the issue persists for more than 24 hours, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.
    -Quicken Anja
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