Why can't I download from Capital One Savings Account?

ToGo109

I am able to connect to and download data from my Capital One Money Market Account but not my Capital One Savings account. I had been doing so until November. What is this?

Quicken Francisco

Hello @ToGo109

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd you haven't received any downloads since November. I'm wondering if we may be able to just quickly try to deactivate and reactivate the account to try to get it back up and running. I'll leave steps on how to do so below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

 Once you get a chance to try this out let us know how it goes! Also if you've done any other troubleshooting steps please let us know as well and we'll see what we can look for next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @ToGo109

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd you haven't received any downloads since November. I'm wondering if we may be able to just quickly try to deactivate and reactivate the account to try to get it back up and running. I'll leave steps on how to do so below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

 Once you get a chance to try this out let us know how it goes! Also if you've done any other troubleshooting steps please let us know as well and we'll see what we can look for next.

Thanks,

Quicken Francisco