Downloaded transactions don't appear in Quicken

My downloaded transaction won't appear in my register. Help only refers me to the downloaded transactions tab which doesn't appear. I have to manually enter transactions and then I still have issues reconciling. This only started recently - any ideas?

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @maryoppliger,

    Are you sure that transactions are actually downloading - e.g. have you gone online @ your bank's website and seen recent activity?  Also, what download method are you using - Direct Connect, Express Web Connect, or Web Connect?  And finally is the problem with one or more financial institutions and one or more accounts?

    Frankx


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  • dtice
    dtice Member
    I'm having the same problem. I get the red flag on the accounts with new transactions but they don't appear in the "Downloaded Transactions" Even manually entering them does not help because you can't reconcile until the flag goes away. Downloading a qfx file does not help, nothing appears in Quicken desktop when opening file. Running 2020 R30.14 build 27.1.30.14. Like the other user this just started a few days ago.
  • nca
    nca Member
    Same problem downloading from credit union after I updated Quicken. It ask for password vault password. I don’t use password vault
  • Quicken Francisco
    Quicken Francisco Moderator mod
    edited January 13
    Hello everyone 

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd that you're still flags with no downloads. Are all of the accounts experiencing issues coming from one bank or multiple? This has been a thing since a couple weeks ago but have you been able to accept the transactions over those two weeks?  Another thing may be we may need to try updating the program as well.

    One thing to try to remove the red flags/push the transactions through is to edit the register preferences real quick to see if any are stuck that we're unable to see. To do this navigate across the top to edit > preferences > Downloaded Transactions > Select Automatically add to banking registers. Hit OK then see if we have any new transactions that show up in the register. Afterwards go ahead and navigate to the same area and turn off the automatic entry if you'd like

    Once you have a chance let us know how it goes and any additional information that you've been able to find as well. 

    Thanks,

    Quicken Francisco

  • maryoppliger
    maryoppliger Member
    edited January 22
    None of the suggestions helped. I don't have red flags - nothing appears in my register. The online balance is updated but none of the transactions. I'm using direct connect. I even tried inactivating the direct connect to reconnect it, but it won't let me because there are downloaded transactions...
    the first time I wrote up this issue, I dropped it - the transactions eventually appeared in my register. But when I went in to day, they wouldn't appear after downloading them. Now they just appeared after I pressed a few buttons. [removed - profanity]! Something is wrong but it fixes itself after you get frustrated.
  • Did you ever get a resolution maryoppliger? I'm having the same trouble.
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