Anyone having issues with renewal/upgrades charging incorrectly?

My wife accidentally renewed quicken premier as deluxe on Jan 16, 2021 for $55. I went back in to my account the same day and upgraded to premier. I was charged for a the entire amount $83 AND changed the renewal date Sept 20 from Jan 21. What is with 1 year time being only 9 months why would continue be versions!?!?! Can't get support so guess will have dispute credit card charges find another software. Anyone know how this can corrected?.

Answers

  • Hello @terrylclay

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. With there being multiple orders and the time frame issue it still would be best to contact Quicken Support via chat or phone so that we're able to better assist you with the orders. Once you're able to get in contact let us know how it goes. I'll also leave ours hours down below so you can find a time that works best for you..

    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


    (Closed Monday for Martin Luther King Jr. Day)
Sign In or Register to comment.