Why won't Online Bills Refresh

Question

I have searched the community and this seems to be a common issue.  At this point none of my online bills will refresh individually or when synced.   My options are to pay the bill right then or wait until the day it is due.   I need to be able to schedule my bills to pay close to the due dates.

Is there a fix for this?  I saw someplace that deleting and re-installing the payees might fix this.  Why would I want to do that?   If this is a bug, Quicken you need to fix it.

fw6322+ · Answer

Citi Credit Cards still won't update on the Bill Manager Dashboard for many days after statement is ready on web site.  Chase Credit Cards is still having issues, and this is being handle by Quicken.  One Year later and still the same issues.

fw6322 · Answer

QUICKEN,

PLAESE LISTEN TO ALL OF THESE COMMENTS!!!! 
You do have a problem with Bill Manager and I experience all of the above
issues.

My Biller statements are available on their website
and it takes somewhere between 2 to many days for the Bill Manger to update
Billers for payment.  These are
Chase Credit Cards and Citi Cards.  Even
if you receive an Email from Bill Manger that a new payment is available it
still isn’t available on the Dashboard.

My billers with Bill Manger are only 46 percent of my total payments.
I have had to use my bank to pay the other 54 percent.  Quicken in the past paid 100 percent of my
Billers.

Quicken user since 1991

jrich75 · Answer

Maybe disconnecting the battery to clean the terminals is a better analogy.

The general consensus is that Bill Manager was rushed into service because the Quicken Billpay provider decided to stop doing it.  It was never actually run by Quicken (or Intuit) so they don't have direct control of payments. The new Bill Manager provider relies primarily on getting online bills and then using the various biller's websites to initiate payment (Quick Pay).  So when you tie bill payment to bill retrieval, and rely of the constantly changing software used by the various billers, your going to have some problems.

I will say that none of the bill retrieval systems used by my banks or credit unions work very well either.  I've found it easier to just retrieve my own bills and use a bank bill payment service.  I still value the other record keeping services Quicken provides so I decided to continue my subscription but have downgraded to Deluxe.