Wells Fargo Question

kevinweid

Hi Everyone, I just wondered if anyone had this problem since Wells Fargo online wasn't any help. It appears that every time I do a download of accounts I get an email that my Wells Fargo account has been suspended for security reasons.
Does anyone know if there is setting on the Wells Fargo website that I need to allow Quicken to access my mortgage account?
Thanks

Quicken Francisco

Hello @kevinweid

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd that it keeps suspending your account. I'm wondering if it might not have Quicken authenticated anymore which might be causing it? It's worth an attempt to see if we're able to get it back up without getting the suspended message each time. I'll leave instructions down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

 

 Once you've had a chance let us know how it goes! Once we're able to collect some more information we'll see what we're able to try next.

 

Thanks,

Quicken Francisco

kevinweid

Hi @Quicken Francisco...I "attempted" to do the above steps properly but there was no "Link" button? So now I have two mortgages showing?

Quicken Francisco

@kevinweid

Thanks for the update. I do apologize I did make a mistake with the relinking the account as that's not available for relinking accounts. Past that though are you still receiving the error when trying to update the account?  Depending what you'd like we have two options. If it's currently working well with the new connected file we're able to delete the old one.

If we'd like to go back to the original we should be able to do so by going back to one of the recent backups.  Once we've loaded one of the recent backups we'll try resetting the connection instead. To do this you'll want to click on the account from there in the top right of the register you'll see a small gear > downloads. From here you'll want to use the reset connection button. I'll leave photos down below of this step as well.



Let us know if this helps you out and which option you used as well. 

Thanks,
Quicken Francisco