Has anyone experienced categories being deleted when updating Citibank

Linda
Linda Member ✭✭
in Download, Add/Update Accounts (Windows)
Starting yesterday when I do an update for Citibank, data that is already there and reconciled has categories gone and indicates not reconciled. I have tried restoring a previous version and trying again, but the same thing happens.

Answers

  • DianeB
    DianeB Quicken Windows Subscription Member ✭✭
    I am not any help but the same is happening to me with a different bank.
  • Linda
    Linda Member ✭✭
    it seems to happen when updating and stars with updating to improved cloud service
  • Linda
    Linda Member ✭✭
    called tech support. answer was that it is a trending problem. no solution offered
  • Linda
    Linda Member ✭✭
    I read on another link that the problem can be solved by disconnecting the synch to cloud setting. Go to Edit>preferences and uncheck sync. I did that and it worked !! I would rather have accurate downloads than synch to Quicken cloud. I just backup on an external drive...Hope that works for you
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