My downloads are updating the last download date but not downloading transactions.

Cityboy448
Cityboy448 Quicken Windows 2017 Member ✭✭
in Download, Add/Update Accounts (Windows)
May have something to do with Quicken no longer needing the financial institutions password anymore. When did that start. If I changed my financial institution's password, how does it get updated in Quicken.

Answers

  • dbielenberg
    dbielenberg Quicken Windows 2017 Member ✭✭
    I am having a similar problem. The one-step update executes and completes, but no transactions are being downloaded, even though I know transactions are on the account.
  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @Cityboy448

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  I'm wondering if you may have your accounts set up through direct connect as my DC accounts don't show the last download date but I was actually able to get that back up by deactivating and reactivating the account. This also doubles as advice for if you change your password. You'll want to deactivate/reactivate the accounts connected to the FI. I'll leave steps below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

     

    Once you've given this a chance let us know how it goes. 

    Thanks,

    Quicken Francisco


  • Cityboy448
    Cityboy448 Quicken Windows 2017 Member ✭✭
    When Quicken wasn't updating the accounts correctly it use to give a message. ever since it no longer needs a password to get into Citibank it just doesn't work and there is no way to update the password for Citibank in quicken if it changes. Is there a way to deactivate the quicken bank accounts at once or do i need to do them one by one?
  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    @Cityboy448

    Thanks for the update. When you deactivate accounts you do need to do them one at a time even if they're from the same connection. I would attempt this and see if that may help. Some other users are having issues connecting here today so I would attempt again later as well if the first time doesn't work.

    Please let us know how it goes! 

    Thanks,
    Quicken Francisco
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