My downloads are updating the last download date but not downloading transactions.

May have something to do with Quicken no longer needing the financial institutions password anymore. When did that start. If I changed my financial institution's password, how does it get updated in Quicken.

Answers

  • dbielenberg
    dbielenberg Member ✭✭
    I am having a similar problem. The one-step update executes and completes, but no transactions are being downloaded, even though I know transactions are on the account.
  • Hello @Cityboy448

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  I'm wondering if you may have your accounts set up through direct connect as my DC accounts don't show the last download date but I was actually able to get that back up by deactivating and reactivating the account. This also doubles as advice for if you change your password. You'll want to deactivate/reactivate the accounts connected to the FI. I'll leave steps below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

     

    Once you've given this a chance let us know how it goes. 

    Thanks,

    Quicken Francisco


  • Cityboy448
    Cityboy448 Member ✭✭
    When Quicken wasn't updating the accounts correctly it use to give a message. ever since it no longer needs a password to get into Citibank it just doesn't work and there is no way to update the password for Citibank in quicken if it changes. Is there a way to deactivate the quicken bank accounts at once or do i need to do them one by one?
  • @Cityboy448

    Thanks for the update. When you deactivate accounts you do need to do them one at a time even if they're from the same connection. I would attempt this and see if that may help. Some other users are having issues connecting here today so I would attempt again later as well if the first time doesn't work.

    Please let us know how it goes! 

    Thanks,
    Quicken Francisco
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