Big thanks to Quicken Premier support for help with One Step Update

Phil Burton

For several years now I have been struggling with all the [language] changes that Citibank made to direct downloads from the website. I won't go through all of them here, except to say that what used to be their version of a one-click download for all of my five accounts turned into close to 30 separate clicks, account by account by account.

I tried to do one step update, but that didn't work. Then I figured I should call Quicken support, since I have a Premier account. The guy I spoke with was very knowledgeable, and within 15-20 minutes I had one step working fine.

That was about six months ago. Since then this process has been flawless, and very convenient. It was almost like switching from Citibank to a much better bank, but without actually changing accounts.

I know well do a lot of grousing in this forum, and sometimes I'm one of the grousers so it's only fair to give credit when it's due.