Trouble opening my files.

ccsbullies

I was not able to open Quicken. It could not find the runtime files.
I tried several things but eventually downloaded a new program and installed it. When I open my data files, all of the information is not there. It only show part of the information. The account files are not there.

Quicken Francisco

Hello @ccsbullies

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I think we'll need a bit more information in this case. It sounds like you were using a previous version of Quicken and had troubles getting it opened. Is this the case or have you been using the subscription version of Quicken? Any other information as well will help us figure out what we can do.

 If you haven't already could you try loading a backup and seeing if you have a similar issue with trying to get all your information back.

Once you get the chance let us know some more things here and we'll see what we can find.

Thanks,

Quicken Francisco