WF brokerage

Alexsohappy67

My Wellsfargo brokerage has not been able to update its transaction since December 2020, every time I try to update it , it causes quicken to crash and I have to restart it.

Quicken Francisco

Hello @Alexsohappy67

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd that it's only your Wells Fargo Brokerage account. Does it only happen on an individual update or any time it tries to be updated with the other accounts as well? A good place to start might be to try deactivating and reactivating the account to see if we're able to get through by resetting the connection. I'll leave steps down below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you've had a chance to try this let us know how it goes. If it doesn't work we'll see what we can try next to get it back up and downloading.

Thanks,

Quicken Francisco