Problem downloading transactions from BB&T

been having issues over the weekend downloading from BB&T. Today, got the error - cc501. Quicken says that the issue is resolved. Have rebooted the computer, restarted Quicken, etc. Still not working

Answers

  • Hello @Bryan136

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I was taking a look and noticed I was getting the normal error message when trying to connect. I'm wondering here if we can try in a test file to see if we experience the same issue. You'll see it in the third step down below.

    https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you're able to try signing in let us know if you're able to connect in. If not we'll see if we can collect more information.

    Thanks,

    Quicken Francisco


  • Bryan136
    Bryan136 Member ✭✭
    Thanks for the quick response. I think this is related to the issue others are having connecting. It’s just with BB&T for me. My other accounts update.

    Bryan
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