Ameriprise updates

RevWeb

None of my Ameriprise accounts have been updating for the last 2 months. I had to change my sign in credentials with Ameriprise, and have also edited those in Quicken. Do I need to validate this change in some way? Quicken and Ameriprise seem no longer to be connecting

Quicken Francisco

Hello @RevWeb

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like we just may need to deactivate and reactivate the account using new credentials. I'll leave steps down below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

 Once you're able to try this out let us know how it goes! If you have any issues connecting and we'll take another look.

Thanks,

Quicken Francisco