Missing "Investing.quicken.com portfolio" menu item in the Preferences ?

rjay

Hi - I have Quicken Deluxe subscription and I reinstalled Quicken into same PC. Now I no longer have Investing.quicken.com portfolio as preference type in Quicken Deluxe. Has it been removed from preferences or did I do something wrong on installation? Using windows 10 latest version

thanks
rjay

Ps56k2

What version .... Help --> About Quicken
(you may have to log into your Quicken ID)

rjay

Version R31.8

Sherlock

Perhaps it's a Premier feature?

Ps56k2

I have it in Deluxe -

was thinking maybe related to Quicken ID -

Ps56k2

rjay said:

Version R31.8

again on the .... Help --> About Quicken

what does it say at the top - Quicken --> Starter -or- Deluxe -or- Premier -

It should match your normal Quicken screen at the very top line with the red Q -->

Sherlock

I suggest you reset the Quicken ID associated with your Quicken file:

1. Select Edit > Preferences...
2. Select Quicken ID & Cloud Accounts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Sign in with your Quicken ID

rjay

It says Quicken Deluxe and it matches as you state above at the very top line with the red Q -->

Ps56k2

then try what @Sherlock has suggested - it should be there in Deluxe -

let us know what happens...

rjay

tried what @Sherlock has suggested and no luck. I will try contacting support. See what they can do.

Ps56k2

last resort..... turn it off - and back on

Sherlock

rjay said:

tried what @Sherlock has suggested and no luck. I will try contacting support. See what they can do.

Please provide a screen capture of the preference types you are seeing.

Sherlock

Ps56k2 said:

last resort..... turn it off - and back on

You means reboot Windows, right?

rjay

shut down and restarted - no luck - thanks for your attention