Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Have you been having this issue for a long amount of time or is this recent? When you download it says completed but no transactions come in correct? Did you update the program in this time frame? While fidelity is direct connect is state farm also? To double check you can go across the top to tools > account list. Click edit on the account and select connected services. From there you should see the connection type. Once you have more details let us know and we'll see what we can find.