you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you having issues trying to connect or are you not sure how to connect to regions? If you are having issues with when trying to connect could you let us know what happens.
If you're wondering how to download the accounts I'll leave a support article down below that should help guide you into setting up the account.
https://www.quicken.com/support/how-quicken-connects-your-bankOnce you've had a chance let us know if you're able to get the accounts connected or if you're having issues. Once we have more information we'll see what we can do.