January transactions not downloaded

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This discussion was created from comments split from: Day Gain/Loss data not updating after One Step Update.
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When I download my Jan transactions, nothing loads
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Hello @drlee53
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We'll need some more information so that we're able to figure out what exactly is going on. Is this on all your accounts? Which FI's specifically? Do you get any error messages when trying to download? One thing I can think of is maybe trying to sign in/out to see if it might of been a server connection error. I'll leave steps down below.
- Go to Edit
- Preferences
- Quicken ID & Cloud accounts
- Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
Thanks,
Quicken Francisco
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This discussion has been closed.
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