Citi CC-501

Stan-Gspeedy

I just deactivated my Citi credit card account, then activated it again. The connection method, which was previously Web Connect, changed automatically to Direct Connect and downloaded transactions without error.

Quicken Francisco

Hello everyone,

We now have an alert up for the  CC-501 on Windows or a ccscrape.163 on Mac up now. For any updates on the issue please click the star next to the title of the post that I'll leave down below.

https://community.quicken.com/discussion/7888352/new-2-08-2021-citi-cards-cc-501-ccscrape-163/p1?new=1

Some users have reported that they were able to get Citi working by using the Direct connect method instead. I'll also leave steps on how to do so down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Lastly, we'll want to connect the accounts like they're new. I'll leave videos down below on how to add the accounts on both platforms.

https://www.youtube.com/watch?v=zBA4TGpTpRg&feature=emb_title

https://www.youtube.com/watch?v=7aM0NDVdLCI&feature=emb_title

Once you've done this you should be connected via Direct Connect now.

Thanks,
Quicken Francisco

GermanBlueRam

Looks like I will need to be mindful of the fact that I have two Citi accounts on Quicken, only one of which is Citi Cards.

LNafziger

My issue was fixed by "upgrading" the connection from Web Connect to Direct Connect under online services on the account.

I followed the step-by-step, including having to login to the Citi website (the "datamanagement" URL is included in the process), and it worked perfectly. It also "found" some old transactions which I had to previously match manually, so I had to manually mark those transactions as uncleared so that they would properly match.

All is good now, thank you. :)

Wendy

The Direct Connect switch seems to have worked for me. I had to delete duplicate transactions back to the beginning of December, but it's working and correct now.

Bob Bernstein

Citibank doesn’t allow new direct connect option for checking accounts.