new card number, same account, reversal transactions downloaded

Tom Scanlan
Tom Scanlan Member ✭✭✭
edited April 2022 in Download, Add/Update Accounts (Mac)
When we got a new credit card number, over a period of 4 days Quicken downloaded reversals of 7 transactions, all with the same payee "Sec Transfer Purchase To Correct". None of these transactions actually occurred. This was also the week that Citi transactions did not download due to a known issue. Because two wierd things happened at the same time I cannot tell root cause of these mysterious transactions, however, wanted to report it here in case anyone else sees this payee in their download.

Answers

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @Tom Scanlan 

    Thank you for reaching out on the community and telling us about your issue. Thank you for letting us know as well about these extra transactions. If you do run into any more issues please let us know so we can take a look.

    Thanks,

    Quicken Francisco


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