AXOS Nationwide Bank not downloading transactions

Tim Payne

Once again, AXOS for Nationwide Bank is not downloading my transactions. I have reset the account numerous times and have dropped the downloading information and re-added the download. Nothing has worked. This seems to be an on going issue with Quicken. The downloads will work for months and then when Quicken has an update, my bank does not work.

Quicken Francisco

Hello @Tim Payne

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you getting an error when you try to download transactions or do they come in blank? It sounds like it's been a couple of days this has been happening. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

Thanks,

Quicken Francisco

Tim Payne

I created a new file and the transactions were downloaded. I then tried to do the file copy and received the error: file not copied. Your system won't make a backup.

Quicken Francisco

@Tim Payne

Thanks for letting me know you were able to get them downloaded in the test file. Let's go back to your main file. you should be able to do so by going file > at the bottom you'll see it listed as a recent file.

Once you're back in your main file lets deactivate all of our accounts with the FI I'll leave steps down below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Last we'll want to add the accounts like they're new accounts. You can do so by going across the top to tools > add account. Search and sign in to your FI. From there you should get your accounts listed and have the option to link all your accounts to existing accounts. 

Once you've done this see if you're able to get all your accounts back up. If not we'll see what we can do next.

Thanks,
Quicken Francisco